How can we help?
Most answers are below. If yours isn't, write to us.
Contact us
Write from the email you use to sign in, and tell us your username. We usually answer within 5 days.
Requests
My blesser hasn't answered.
Blessers have a set time to answer, shown in the app (currently 3 hours). If they don't answer in time, the request closes and your credits go back to your wallet automatically. You don't need to do anything.
How many photos can I send?
Up to 10 per request. Your blesser picks one and tells you why.
A photo wouldn't upload.
Photos are checked automatically before they're sent, and explicit or violent content is blocked. If you think a photo was blocked by mistake, email us.
Credits and payments
Can I get my money back?
Refunds inside blessedby are in credits, not cash. To ask for a refund of a purchase itself, contact Apple (reportaproblem.apple.com) or Google Play, since they handle the payment.
I bought credits but they're not in my wallet.
Close and reopen the app; purchases usually appear within a few minutes. If they still don't, email us with the date of the purchase and your order number from Apple or Google.
Stamps
How do I check a stamp?
Scan its QR code with your phone camera. It opens a page showing the photo, who blessed it and when. See an example.
How do I make a published photo private again?
Unpublish it in the app. Its QR code stops showing the photo.
Blessers
How do I become a blesser?
Download the app and choose Blesser when you sign up. Your role can't be changed later, so an existing simple-user account can't switch.
How do I get paid?
You earn on every request you answer. Once your balance reaches the minimum shown in the app, open Revenue (on your profile, or in Settings) and tap Withdraw. Choose PayPal, Wise or Revolut, and the money arrives in about 14 days. PayPal and Wise pay in US dollars, Revolut in euros at the live exchange rate, and PayPal charges its usual fees. If none of these works for you, email us and we'll try to agree on another way.
Safety
Someone is bothering me.
Block them from their profile, and report them or the request in the app. We review every report. For anything urgent, also email us.
Your account
How do I delete my account?
In the app: open your profile, then Settings, then Delete Account. You can also ask by email. See Delete your account for what gets removed.
Can I change my username?
Yes, once every 30 days, in the app under Edit Info. The same goes for your name. Stamps you've already given as a blesser keep your old username, and old usernames are never given to anyone else.